Mediate Workplace Conflict and Teach Effective Conflict Resolution聽Strategies

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 5-day course, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies. This comprehensive course teaches participants core competencies in mediation and conflict resolution as well as advanced skills to help others work through impasses when resolving conflict. As part of the training, each participant is certified in both Workplace Mediation and the Conflict Dynamics Profile (CDP).

Who should attend this Workplace Mediation program?

Any professional, regardless of role or level within an organization, who wants to be certified in advanced workplace mediation and train others in conflict resolution skills.

Workplace Mediation Program Benefits

Following the multi-phase training process, participants will be able to mediate differences confidently and efficiently to increase organizational productivity.


Highlights include:

  • Equip participants with the necessary skills to mediate workplace conflict.
  • Teach participants how to train others on conflict resolution and mediation strategies.
  • Provide tools to help participants build a system within their organization for more effective mediation and conflict resolution.
  • Teach participants how to help others work through the roadblocks that occur while trying to resolve conflict.

Complete a Seminar Practicum for Certification

At the end of the course, program participants are immediately certified to use the CDP-I and will receive a certificate of attendance for the training hours.

To complete certification, allowing you to conduct the MTI seminars and purchase materials, you must complete a Seminar Practicum for three to six participants.

Additional details:

  • Practicum materials for six participants are included in the registration fee (a $480 value).
  • When the practicum is completed, the practitioner sends the class evaluations to MTI.
  • After approval of evaluations, MTI provides the participant with a certificate designating him or her as a Certified Trainer in Workplace Conflict Resolution.
  • The practicum must be completed within 90 days of the conclusion of the CT program.

Materials needed to conduct these seminars must be purchased through MTI.

Mediator and Trainer Program | Course Outline

5-Day Program


Identifying the Nature of Conflict
Discovering our wrong reflexes and the Retaliatory Cycle
Understanding the Conciliatory Cycle and forces toward harmony
Learning the steps of Third-Party Resolution
Identifying when and how to use Third-Party Resolution
Gaining skills through practice (Third Party Resolutions)



Understanding self-mediation through Successful Conflict Conversations
Discovering how your own responses to conflict can help and hinder relationships
Understanding your impact on others through the Conflict Dynamics Profile庐 (CDP) feedback
Understanding the aspects of the Conflict Dynamics Profile scales
Gaining skills through practice (CDP Mock Feedback Sessions)
Learning the 4-step self-mediation tool
Gaining skills through practice (Successful Conflict Conversations)



Gaining skills through practice (mediation role-plays)
Strategic Management of Organizational Conflict
Preventive Mediation
Weaving Mediation into the Fabric of Organizations
Putting it all together: Skill Practice



Why we do what we do: Demystifying conflict behavior
Thirst for Power: How power, rights and interest impact every conflict
Skills Practice Round Robin
Unconscious Psychology of Attitude Change
Paradigm Shift of the Professional Workplace Mediator



Planning for mediation role-plays
Nudging Past Impasse
Gaining skills through practice (mediation role-plays)
Bringing it all together
Tips, Tricks and Personal Action Plans

Mediator Certification Cost: $2495

Pre-approved Credit Hours

MTI’s Certified Workplace Mediator and Trainer (CMT) Program is pre-approved for ICF,聽HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

International Couaching Federation - Pre-aprroved Conflict Resolution Training and Mediation Training
HRCI - Pre-aprroved Conflict Resolution Training and Mediation Training
SHRM Recertification Provider 2018 - Pre-aprroved Conflict Resolution Training and Mediation Training

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute鈥檚 criteria to be pre-approved for recertification credit.